Integra Baby Carrier Hire Terms & Conditions
Integra Baby Carrier Hire - Terms & Conditions
UK Carrier Hire & Try Before You Buy Programme
Last updated: 22 October 2026
These Terms & Conditions apply to all Integra Baby carrier hires made through www.integrababy.co.uk.
Please read them carefully before placing your order. By accepting these terms and completing your hire purchase, you agree to the conditions set out below. Your statutory consumer rights are not affected.
1. About our hire service
Our hire programme allows you to experience an Integra Baby carrier before deciding whether to purchase one, or simply to enjoy using an Integra for a short period.
There is no obligation to purchase a carrier at the end of your hire.
The service is currently available for delivery and return within the United Kingdom only.
Hire carriers form part of our dedicated hire collection. They may have been used by other families and are inspected and cleaned between hires.
2. Hire periods and prices
You can choose from three hire periods:
- 7 days - £10
- 14 days - £20
- 28 days - £35
The hire period begins on the date your carrier is delivered, as confirmed by the delivery tracking information.
Your selected hire period and charge will be shown at checkout and confirmed in your order confirmation.
The hire fee is payable when placing your order. Outward delivery is charged separately, and you are responsible for the cost of tracked return postage.
No security deposit is required.
If your carrier arrives late, is incorrect or is unsuitable because of a fault, please contact us promptly so we can resolve the issue.
3. Ownership of the carrier
All hired carriers remain the property of Integra Baby throughout the hire period.
You must not sell, lend for commercial purposes, sub-hire, modify or otherwise dispose of the carrier.
The carrier is supplied for personal use by you and your family, in accordance with its instructions and safety guidance.
4. Safe use of your Integra
Your baby's safety is our priority.
Before using your hired carrier, you agree to:
- Read and follow the Integra Baby User Guide supplied with the carrier.
- Read and comply with all safety warnings, labels and instructions.
- Follow the manufacturer's guidance for fitting, adjustment, positioning and safe use.
- Use the carrier only within its specified size and weight limits.
- Ensure that anyone else using the carrier has read and understood the instructions and safety warnings.
- Check the carrier before every use, paying particular attention to the buckles, straps, fabric and stitching.
- Stop using the carrier immediately if you notice any damage, defect or safety concern.
- Contact Integra Baby if you need advice about fitting, adjustment or safe use.
You must not alter, modify or attempt to repair the carrier.
Our User Guide is available at:
https://integrababy.co.uk/pages/instructions-for-use
Further safety information is available at:
https://integrababy.co.uk/pages/safety-advice
If you are unsure whether the carrier is suitable for your baby, please contact us before using it.
5. Caring for your hire carrier
Please treat your hired carrier with reasonable care.
We expect carriers to be returned in a condition consistent with normal, careful use. Minor signs of ordinary wear are acceptable.
Please avoid exposing the carrier to anything likely to cause permanent damage, including excessive heat, sharp objects, harsh chemicals or substances that may permanently stain the fabric.
Do not wash the carrier without contacting us first for guidance.
If the carrier becomes damaged or you notice a fault during your hire, stop using it and contact us promptly.
6. Returning your carrier
Your carrier must be dispatched back to Integra Baby no later than the final calendar day of your agreed hire period.
We will include a pre-addressed return mailing bag with your hire order to make returning your carrier easier.
Please note that this bag is not prepaid.
You are responsible for purchasing suitable tracked return postage through Royal Mail or another courier of your choice.
When returning your carrier:
- Place the carrier and any supplied accessories securely inside the return mailing bag.
- Include your order number inside the parcel.
- Use your own details as the sender.
- Purchase tracked return postage and keep your proof of posting.
- Email sarah@integrababy.co.uk with your Shopify order number and return tracking number once the parcel has been dispatched.
Our return address is:
Integra Baby
13 Station Road
Farncombe
Surrey
GU7 3NG
United Kingdom
Please retain your tracking details until we confirm that your carrier has been received.
If a carrier is returned late because of a courier delay, we will take account of the date you dispatched it and the tracking evidence provided.
7. Extending your hire
If you would like to keep your carrier for longer, please contact us before your agreed hire period ends.
Extensions may be possible, depending on availability.
Any additional hire charge will be agreed with you before an extension is confirmed.
Please do not assume that an extension is available until you have received confirmation from us.
8. Late returns and non-return
We understand that unexpected circumstances can sometimes delay a return.
If you are unable to return your carrier on time, please contact us as soon as possible.
If a carrier has not been dispatched by the agreed return date and no extension has been arranged, we will contact you to request its return.
If the carrier remains unreturned seven calendar days after a written reminder, without a reasonable explanation or agreed arrangement, we may take reasonable steps to recover the carrier or seek compensation for any actual loss arising from its non-return.
We will not automatically charge the full retail price because a return is late.
Any claim will be fair, proportionate and subject to applicable consumer law.
9. Loss or damage
You are responsible for taking reasonable care of your hire carrier while it is in your possession.
We do not charge for ordinary wear and tear resulting from normal use.
However, if a carrier is lost, damaged beyond reasonable wear and tear, or not returned, we may seek reasonable compensation for the resulting loss.
Depending on the circumstances, this may include reasonable repair costs or the value of the carrier if it cannot be recovered or repaired.
Any compensation sought will:
- Reflect our actual loss rather than act as a penalty.
- Take account of the carrier's age, condition and value.
- Not exceed the carrier's applicable stated retail replacement value.
- Be subject to your statutory rights and applicable consumer law.
We will discuss any concerns with you before seeking payment.
10. Try Before You Buy - full hire fee credit
If you love your Integra and decide to purchase a brand-new carrier, we'll credit your full hire fee towards the purchase.
The credit available is:
- 7-day hire: £10
- 14-day hire: £20
- 28-day hire: £35
For example, if you hire for 28 days at £35 and then purchase a new carrier priced at £120, you would pay a further £85 for the new carrier.
Effectively, your hire is free when you go on to purchase, excluding delivery and return postage.
To qualify:
- Your new Integra must be purchased directly from www.integrababy.co.uk within 30 calendar days after the end of your hire period.
- Your hired carrier must have been returned in accordance with these terms, unless we have agreed otherwise in writing.
- The credit applies to one new carrier purchase per qualifying hire.
- The credit cannot be exchanged for cash or used towards postage.
- The credit cannot be combined with other promotional discounts.
- The credit cannot exceed the purchase price of the new carrier.
Please contact sarah@integrababy.co.uk when you are ready to purchase so we can arrange your credit.
There is absolutely no obligation to buy.
11. Cancellation and refunds
Your statutory cancellation and refund rights remain unaffected.
Where the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 apply, you will normally have 14 days from the day after entering into the hire contract to cancel without giving a reason.
If you expressly request that the hire service begins during this cancellation period, and subsequently cancel, we may be entitled to charge a proportionate amount for the service already supplied, provided the relevant legal requirements have been met.
If you do not request early performance, we will not begin providing the hire service during the statutory cancellation period where doing so would be inconsistent with your cancellation rights.
To request cancellation, please email sarah@integrababy.co.uk with your name and order number, clearly stating that you wish to cancel.
If the carrier has already been dispatched or delivered, please contact us for return instructions. Any return costs and refunds will be handled in accordance with your statutory rights.
If we are unable to supply your chosen hire carrier, we will contact you to offer a suitable alternative or a refund.
12. Availability and substitutions
All hires are subject to carrier availability.
We aim to supply the exact carrier design and size selected at checkout.
If your chosen carrier becomes unavailable, we will contact you before dispatch to discuss an alternative or arrange a refund.
We will never substitute a different carrier without your agreement.
13. Personal information
We use the personal information you provide to process your hire, arrange delivery, communicate about returns and administer any applicable purchase credit.
Your information will be handled in accordance with our website Privacy Policy and applicable UK data protection law.
14. Contact details
If you have any questions about your hire, safe use, returns or purchasing a new Integra, please contact:
Integra Baby
13 Station Road
Farncombe
Surrey
GU7 3NG
United Kingdom
Email: sarah@integrababy.co.uk
Website: www.integrababy.co.uk
15. Acceptance of these terms
By ticking the mandatory acceptance checkbox and placing your hire order, you confirm that you have read and agree to these Terms & Conditions.
In particular, you acknowledge your responsibilities concerning safe use, reasonable care, timely return, tracked return postage and potential liability for loss or damage.
Your statutory consumer rights remain unaffected.